Bill of Rights

Effective Date: June 18, 2026

At Peptela, we believe patients and prospective patients should understand their rights when using telehealth-related services.

You Have the Right To

Receive clear information about the telehealth process, including intake, provider review, payment, pharmacy processing, shipping, and follow-up. Ask questions about your care, treatment options, potential risks, potential benefits, medication instructions, side effects, and alternatives. Provide accurate and complete medical information so licensed providers can make informed decisions. Be informed that submitting an intake form or payment does not guarantee treatment approval or a prescription. Be treated respectfully and without discrimination. Request support regarding your account, order status, refill timing, billing questions, or general service questions. Opt out of marketing communications and SMS messages as permitted by applicable law and platform functionality. Understand that telehealth is not appropriate for emergencies and that emergency care should be obtained by calling 911 or seeking immediate in-person medical attention. Understand that individual results vary and that testimonials or examples do not guarantee results. Request information about privacy practices, data handling, and how your information may be used or shared.

Your Responsibilities

You are responsible for providing truthful, complete, and current information, following provider instructions, reviewing medication information, asking questions when needed, and seeking urgent or emergency care when appropriate.

Contact Us

Peptela. Email: help@peptela.com. Phone: +1 307-302-4736. Address: 5830 E 2nd St, Ste 7000 #35109, Casper, WY 82609.

Peptela

The assessment made available on the Peptela website does not create a doctor-patient relationship between the individual completing the assessment and Peptela. Peptela, a network of US-licensed doctors that adhere to rigorous medical protocols designed for patient safety, has established exclusionary criteria to determine if an individual does not qualify for GLP-1s. The answers an individual provides to the Peptela assessment consequently determine if the individual is screened out of eligibility for GLP-1 medication, and a Peptela clinician will meet with an individual after checkout to determine if they qualify for a prescription. Peptela clinicians retain the decision to prescribe compounded GLP-1s to patients. Compounded GLP-1s are produced in FDA-regulated facilities. Although these facilities are highly regulated, the medications are not FDA-approved or evaluated for safety, efficacy, or quality. The decision to use compounded drugs is guided by the licensed provider’s medical judgment, which is informed by a telehealth consultation and medical history. Peptela does not produce compounded medications, and individuals may receive medication that looks different than what is portrayed on the website.

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