Privacy Policy
Effective Date: June 18, 2026
Peptela (“Peptela,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, submit an intake form, create an account, communicate with us, or use our telehealth-related services.
Information We Collect
We may collect personal information that you provide directly to us, including your name, email address, phone number, date of birth, shipping address, billing information, health-related intake information, order information, and communications with our support team. We may also collect technical information automatically, including IP address, browser type, device information, pages visited, referral source, and analytics or advertising identifiers.
How We Use Information
We use information to operate our website and services, process intake forms, support provider review, communicate with you about your inquiry or account, process payments, provide order and shipping updates, send refill reminders, respond to support requests, improve our services, comply with legal obligations, and prevent fraud or misuse.
Email and SMS Communications
By submitting your contact information through our website, intake form, account creation flow, checkout, or other opt-in process, you consent to receive communications from Peptela related to your inquiry, account, provider review, checkout, order status, refill reminders, support, and related patient lifecycle updates. SMS messages may include transactional and service-related reminders. Message and data rates may apply. You may opt out of SMS by replying STOP. You may opt out of marketing emails by using the unsubscribe link in applicable emails.
Sharing of Information
We may share information with service providers and partners who help us operate our platform, including technology providers, payment processors, email and SMS providers, analytics providers, customer support tools, healthcare provider networks, pharmacies, and fulfillment partners. We do not sell your personal information to advertisers. We may disclose information when required by law, to protect our rights, to prevent fraud, or in connection with a business transfer.
Health Information
Certain health-related information may be collected as part of your intake and care process. Healthcare services may be provided by independent licensed medical providers or provider networks. Their use of protected health information may be governed by applicable healthcare privacy rules and separate notices of privacy practices.
Cookies and Tracking
We may use cookies, pixels, analytics tools, and similar technologies to operate the website, measure performance, understand user behavior, and improve our services. You can control cookies through your browser settings.
Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no method of transmission or storage is completely secure.
Data Retention
We retain information for as long as reasonably necessary to provide services, comply with legal obligations, resolve disputes, prevent fraud, and enforce agreements.
Your Choices
You may request to update, access, or delete certain personal information by contacting us. You may unsubscribe from marketing emails using the unsubscribe link and opt out of SMS by replying STOP.
Children’s Privacy
Our services are not intended for children under 18. We do not knowingly collect personal information from children under 18.
Contact Us
If you have questions about this Privacy Policy, contact us at: Peptela. Email: help@peptela.com. Phone: +1 307-302-4736. Address: 5830 E 2nd St, Ste 7000 #35109, Casper, WY 82609.
The assessment made available on the Peptela website does not create a doctor-patient relationship between the individual completing the assessment and Peptela. Peptela, a network of US-licensed doctors that adhere to rigorous medical protocols designed for patient safety, has established exclusionary criteria to determine if an individual does not qualify for GLP-1s. The answers an individual provides to the Peptela assessment consequently determine if the individual is screened out of eligibility for GLP-1 medication, and a Peptela clinician will meet with an individual after checkout to determine if they qualify for a prescription. Peptela clinicians retain the decision to prescribe compounded GLP-1s to patients. Compounded GLP-1s are produced in FDA-regulated facilities. Although these facilities are highly regulated, the medications are not FDA-approved or evaluated for safety, efficacy, or quality. The decision to use compounded drugs is guided by the licensed provider’s medical judgment, which is informed by a telehealth consultation and medical history. Peptela does not produce compounded medications, and individuals may receive medication that looks different than what is portrayed on the website.

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